MYEG Services Berhad – Customer Satisfaction Survey

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HELLO DEAR CUSTOMER!
We would like to know about your experience at MyEG so that we can make your next experience even better.
1. Have you used MyEG’s services before?*
- Yes
- No
2. From the list below, select the service (s) that you have used?*
- JPJ - Check & Pay JPJ Summons
- JPJ - Check KEJARA Status
- JPJ - Renew Auto Insurance
- JPJ - Renew Road Tax
- JPJ - Apply Learner's Driving Licence (LDL)
- JPJ - Vehicle Ownership Transfer
- PDRM - Check & Pay PDRM Summons
- PDRM - Accident Document Purchasing System (ADPURS)
- JIM - Foreign Workers Permit Renewal
- JIM - Maid Permit Renewal
- DBKL - Check & Pay DBKL Compound
- DBKL - Check & Pay DBKL Assessment
- MDI - Check Bankruptcy Status
- MDI - Check Company Liquidation Status
- JPN - MyKad Replacement
- Zakat - Check & Pay Zakat
2. From the list below, select the service (s) that you intend to use?*
- JPJ - Check & Pay JPJ Summons
- JPJ - Check KEJARA Status
- JPJ - Renew Auto Insurance
- JPJ - Renew Road Tax
- JPJ - Apply Learner's Driving Licence (LDL)
- JPJ - Vehicle Ownership Transfer
- PDRM - Check & Pay PDRM Summons
- PDRM Accident Document Purchasing System (ADPURS)
- JIM - Foreign Workers Permit Renewal
- JIM - Maid Permit Renewal
- DBKL - Check & Pay DBKL Compound
- DBKL - Check & Pay DBKL Assessment
- MDI - Check Bankruptcy Status
- MDI - Check Company Liquidation Status
- JPN - MyKad Replacement
- Zakat - Check & Pay Zakat
- JPJ - Competent Driving License
3. Before you use services from MyEG, you probably knew something about MyEG. How would you rate your expectations of the overall quality of services selected above?*
1 = Not very high Very high = 10
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4. Do you find the information about MyEG services clear and understandable?*
1 = Not clear & not understandable Very clear & understandable = 10
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5. Do you think that MyEG’s website is easy to use?*
1 = Very difficultVery easy = 10
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6. How satisfied are you with the duration to complete the services on our website?*
1 = Very dissatisfiedVery satisfied = 10
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7. How easy or difficult was it to use the services selected above?*
1 = Very difficultVery easy = 10
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8. In the past 6 months, have you had any interaction with MYEG staff?*
- Yes
- No
Which of these is the method of your interaction with MYEG staff?*
- Email
- Website Live Chat
- Phone
- Visiting MYEG Branch/Office
- MYEG Delivery Officer
- Third-party Agent
- Social Media

9. How professional were the MyEG personnel that you dealt with?*
1 = Not professional at allVery professional = 10
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9. You did not deal with MyEG staff in the past 6 months. Let us now supposed that you have to deal with MyEG staff. How professional you think MyEG staff will be?*
1 = Not professional at allVery professional = 10
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10. Based on your most recent experience, how would you rate the overall quality of the services provided by MyEG?*
1 = Not very highVery high = 10
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11. How satisfied are you with the services provided by MyEG?*
1 = Very dissatisfied Very satisfied = 10
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12. To what extent have the services provided by MyEG exceeded your expectations?*
1 = Not exceed your expectation Exceed your expectation = 10
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13. Forget MyEG for a moment. Now, I want you to imagine an ideal organisation that offers the same types of services. How well do you think MyEG compares with that ideal organisation?*
1 = Not very close to the ideal Very close to the ideal = 10
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14. In the past 6 months, have you submitted a complaint to MyEG?*
- Yes
- No

15. How well, or poorly, was your most recent complaint handled?*
1 = Very poor Very well = 10
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15. You did not complain about MyEG in the past 6 months. Imagine you have to complain to MyEG because of bad quality service or product. To what extend do you think that MyEG will care about your complain?*
1 = Very poor Very well = 10
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16. Do you feel confident that MyEG will provide better services in the future?*
1 = Not confident at all Very confident = 10
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17. Would you be willing to recommend our services?*
1 = Not willing at all Very willing = 10
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18. If you could change just one thing about our services, what would it be and why? (Optional)
19. Email Address/Phone no.
If you would like to be contacted for any problems you are experiencing, please leave your email address/phone no. below.